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Last Update: September 29, 2020

At AirTrack Software Pty Ltd, we are committed to respecting Your privacy and to protecting Your personal Information. This policy statement explains how we collect, store, use, and disclose personal information about You when you:

  • Interact or use our website, including downloading materials from our resource pages
  • Register and/or attend any of our events or conferences we attend
  • If you use our products or services

Please read our privacy policy statement below carefully.

Personal information AirTrack Software collects

Most of the Personal Data we collect is provided to us for one of the following reasons:

Websites or Events: We may collect Personal Data that you choose to send to us or provide to us such as your Name, Role/Title, Address, Work e-mail Address, or Work Phone number, for example, on our online forms. If you contact us through the Website, we will keep a record of our correspondence.

Support and Services: Typically, the types of Personal Data we may collect directly from our customers and their users to provide our Support and Services include, but are not limited to; Names, Role/Title, Usernames, IT User Accounts, User license subscriptions, Location Data (IP-address) Work e-mail Address and Work Phone.

AirTrack also collects statistical information about visitors to our website using web analytics and session recording technology provided by third party service providers such as Google Analytics and Bing Web Master Tools. These services use Cookies to assist us in understanding how visitors access and utilise our site.

We do not knowingly collect personal data from anyone under the age of 18 years. If we become aware that a child under the age of 18 years has provided us with personal data we will delete that information as quickly as possible.

If you are a parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

You can review, correct, update or delete your Personal Data by contacting us directly at to do so.

How does AirTrack Software use your information

Fulfilling your Transaction Request

If we receive any requests related to, a product or service, a call-back, or specific marketing materials, we will use your personal information to fulfil your request. In this context, we may share information with staff within AirTrack Software and/or its business partners, to service your request. In connection with an interaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes subject to applicable laws and regulations.

Personalizing your Experience on our Web Sites

We may use information we collect about you to provide you with a personalized experience on our Web sites, such as providing you with content in which you may be interested and making navigation on our sites easier.

Providing Support

We may use your Personal Data to provide assistance for AirTrack Software products or services you have purchased from us, including technical support, where we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organization’s employees, customers, partners, or suppliers (collectively “customer data”). This Privacy Statement does not apply to our access to or handling of your customer data; the conditions regarding the handling and processing of your customer data is covered by the applicable terms of use or other agreements between you and AirTrack Software.


Marketing communications are only sent to you if you have requested or subscribed to them. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, or by contacting AirTrack Software directly

Any information you choose to make publicly available, such as blog comments and testimonials on our website will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

Storage, Retention and security of your information

We use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised access or use.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with applicable law.

Sharing and disclosing your information with third parties

AirTrack Software do not and will not sell or deal in Personal Data.

Your personal details are only disclosed to third party suppliers when it is:

  • Required by Law
  • To fulfil goods and services you have purchased
  • For payment processing
  • Protect our copyright, trademarks and other legal rights

From time to time, we may need to disclose certain information which may include Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may also use your Personal Data to protect the rights, property or safety of, our customers, or third parties.

If there is a change of control in our business (e.g. sales, merger, transfer of assets or otherwise), customer information, which may include Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your personal Data in good faith and where required by any of the above circumstances.

Cookies and other similar technologies

Cookies are small text files placed on your device that collect information about your browsing history. Use of cookies allows a website to tailor its configuration to your needs and preferences.

Information stored in cookies can include:

  • The identity of the web page or service you are requesting
  • Date and time of access
  • Browser and operating system information
  • Internet address of the originating website you navigated from to reach our website

Cookies do not access information stored on your computer or any Personal Data (e.g. name, email address, phone number etc).

Our website uses cookies to analyse website traffic, provided by services providers like Google Analytics, and Microsoft Bing Webmaster Tools, as well as social media sharing and liking functionality, and help us to provide a better website user experience.

You can disable cookies in your browser settings. However, adjusting these settings may affect your web browsing experience.

Links to other websites

This website may contain links to other websites. Links to other third-party websites do not constitute sponsorship, endorsement, or approval of these websites, they a purely meant as references for further information, for your convenience. This privacy policy only applies to this website, and AirTrack Software is not responsible for the privacy practise of any other websites, and we encourage our users to read the privacy statements of every website they visit that collects personally identifiable information.

Contact Us

If you have any further queries or concerns at any time about our privacy policy or the use of your personal data please contact us at and we will look to respond within two business days.